Administrator Apprentice Advanced Level 3 (A level)

We are working with Murrelektronik to recruit and train a Customer Service Administrator Apprentice. This is a key role in their business and you will be expected to deal daily with their UK customers. Are you looking for a L3 apprenticeship with the scope to grow and develop into a long-term career? This may be the role for you.

Tasks and duties:

• Work at all times professionally and in accordance with company procedures
• Use the telephone to take calls or make calls to customers
• Answer via phone or e-mail all types of customer enquiries – purchases & status of deliveries
• Use of SAP software to supply written quotations if requested by customer
• Take orders and process them swiftly and efficiently via SAP
• Advise customers about possible delays and finds/offers alternative products..
• Liaise with suppliers regarding deliveries, alternatives and stocking
• Place and process purchase orders with suppliers
• Maintain / update computer records and systems at all times – SAP and Salesforce
• Adhere to routines and job timings as laid down in the procedures
• Deal courteously and quickly with customer complaints
• Explain the product or the service they are promoting to customers
• Promote products / exploit sales opportunities over the phone
• Ask people to pay their bills and inform them of the account status
• Record and inform external sales of interested customers and sales potential
• Inform management of customer requirements/ complaints/enquires where necessary
• Produce reports / analysis if management requires
• Send out literature/ mailings/ letters as necessary
• Follow up calls with a letter or further calls if necessary
• Make appointments for sales representatives when required
• Follow up on phone messages left by customers
• Gather information about customers and assist marketing
• Assist the warehouse staff during staff shortages/ stocktaking etc
• Take part in product training / application awareness sessions
• Be involved in updating the company’s CRM databases
• Liaise with External Sales to jointly provide the best possible service and solution to the customer.
• Performs miscellaneous clerical duties as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

Alongside your duties, you will study towards the level 3 business administrator apprenticeship. You will complete a 17 month apprenticeship which includes online learning and support from a Personal Coach and a fortnightly class with your Apprentice Academy Trainer.

What is the expected career progression after this apprenticeship?

Long-term career with scope to grow and develop in role.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Analytical skills

Qualifications

GCSE or equivalent English, Grade C/5 Essential
GCSE or equivalent Maths, Grade C/5 Essential

Employer Name

MURRELEKTRONIK LTD

Training provider

THE APPRENTICE ACADEMY LIMITED

Apprenticeship standard

Business administrator (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.