Apprentice Administrative Assistant based at St. Michaels School, Rowley Regis Intermediate Level 2 (GCSE)

This is a great opportunity to work for St. Michaels C of E High School where you will be part of a busy team, liaising with parents, students, and various other agencies, whilst undertaking a variety of customer service and administrative based duties. Previous applicants need not apply.

• Supporting the reprographics department with photocopying, laminating, distribution of documents and responding to staff emails to prioritise workload
• Provide office support to a busy administrative department
• Support the reception services by dealing with telephone enquiries to the school and greeting visitors, following the appropriate safeguarding procedure
• Be flexible to undertake a public facing role when working on the Reception Desk (on a rota basis)
• Undertake word processing to produce letters and reports
• Answering the telephone, dealing, and directing enquiries as appropriate
• Maintenance of locker rental records
• Maintenance of well-organised files and records
• General word processing and SIMS /FMS IT tasks
• In-put and record data on an in-house database, prepare reports from databases as directed
• Attend meetings as and when required
• Undertake relevant and appropriate training related to the role as part of your personal development
• To undertake tasks keeping Data Protection and Safeguarding in mind at all times
• Other tasks that may be reasonably requested by the Head Teacher

What training will the apprentice take and what qualification will the apprentice get at the end?

• At the end you will gain a Level 2 Customer Service Practitioner Qualification. This will include any IT Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor
• The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & Diversity

What is the expected career progression after this apprenticeship?

• This apprenticeship is a fixed term contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Safeguarding, Data protection, Professional image

Things to consider

Proof of Qualification Certificates will be required. You will need to have a professional approach & have a due regard for Safeguarding & Child Protection, therefore you will be required to undertake an Enhanced DBS check, prior to commencing in the post. We reserve the right to close vacancies early, if we receive a large number of applications.

Qualifications

GCSE or equivalent English Language, Grade C / 4 or above Essential
GCSE or equivalent Maths, Grade C / 4 or above Essential
Other Literacy Functional Skills, Grade Level 2 Essential
Other Numeracy Functional Skills, Grade Level 2 Essential

Employer Name

Sandwell Metropolitan Borough Council

Training provider

SANDWELL COLLEGE

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.