The first contact point for all our customers and members of our sales team enquiries, ensuring a seamless transition from processing their requests and needs to that of the customer receiving the required information, services or goods. Promote the company’s products and/or related services, whilst working towards a recognised qualification.

To be the first contact point for all our customers and members of our sales team enquiries, ensuring a seamless transition from processing their requests and needs to that of the customer receiving the required information, services or goods
Promotes the company’s products and/or related services
Coordinate and manage delivery schedules of goods out
Ensure all activities are in accordance with the guidelines of the company procedures

Core functions:

Answer the phone, respond to emails and letters focusing all efforts on ensuring prompt and accurate processing of customer requests and needs
Expedite the resolution of customer problems and complaints
Promote/secure orders from existing and prospective customers through a relationship-based approach

Details of function:

Receive customer orders via telephone, email, fax and Royal Mail
Respond to customer enquiries
Resolving minor technical problems over the phone
Respond to customers technical questions by reading parts diagrams and providing necessary part numbers
Inform customers about prices, discounts and billing processes
Process customer orders on time
Monitor stock levels and availability
Record and maintain records of all demonstration stock
Organise and monitor the collection of goods for delivery to customers
Appraise customers on alternative products when required item is not available
Expedite the resolution of customer problems and complaints
Implement and coordinate response to customer complaints within guidelines provided by management
Coordinate the return and credit for warranty parts both with customers and within departments internally
Coordinate with sales and other departments in processing orders
Interact with accounts receivable department regarding payments
Maintain and update customers’ database
Plan and support sales and marketing activities
Prepare and circulate reports as required
Report on all KPI’s on a monthly basis to your line manager
Show a flexible approach to attendance patterns to meet the needs of the business
Protect organisation’s value by keeping information confidential
Build and maintain excellent relationships with colleagues and customers
Assist sales personnel in establishing personal contact and rapport with decision makers
Promotes a consultative approach to help our dealers increase our brand awareness on their websites by making recommendations for improvement
Create and upload copy and images for the organisations website
Provide marketing assistance when called upon by the sales director and sales team
Collaborates with the sales director to develop sales strategies to improve market share and growth in all product lines
Undertake other duties from time to time as reasonably required by line manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard, which includes:

Level 2 Functional Skills in maths, English (if not already achieved)
End-Point Assessment (EPA)
You will develop the skills, knowledge and behaviours required to work within an office environment

What is the expected career progression after this apprenticeship?

On completion of the apprenticeship, the apprentice will have the chance to progress to a full-time position within the company.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working, Initiative, Patience

Employer Name

Freeride Luggie (UK) Limited

About the employer

In December 2000, Freerider took occupation of a new 90,000sq.ft, state of the art factory in Taiwan. The company now employs 80 people, with offices in Los Angeles USA and now the UK. Now recognised on every continent, Freerider are committed to quality, innovation and first-class sales and after-sales support.

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Apprenticeship standard

Business administrator (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Apprentice Administrator