The post holder will be required to support the faculty teams through monitoring register and attendance reports. Communicating with curriculum staff, students and curriculum support teams in order to ensure students who have not attended classes are contacted and made aware of the high expectations expected of them in attending classes. You will be covering the areas of – hair and beauty, hospitality, creative industries and business & computing.

Create reports on attendance for all faculty students under the guidance of your mentor
and colleagues
Contact non-attending students, and employer or parent(s) to inform, advise and support
attendance
Support curriculum staff with reports and data in relation to their study programme
responsibilities, under the guidance of apprenticeship
Respond to and deal with enquiries effectively, referring to others where appropriate
Undertake professional and skills development as appropriate

Carry out other all other duties commensurate with the job roleThere are things that we are all accountable for, whatever your role, these are:

Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy
Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act.
Being a champion and advocate for Equality and Diversity throughout College
Behaving in a manner that displays British values
Being committed to reviews of your performance and your own continuous professional development
Any other duties commensurate with your role that may be required from time to time

What training will the apprentice take and what qualification will the apprentice get at the end?

You will gain your Level 2 Customer service qualification.

You will attend college or a teams call for delivery of the apprenticeship.

You will be working at our Waterfront Quarter centre in Huddersfield town centre.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position (subject to availability), following successful employment as well as achievement of the full apprenticeship programme.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Employer Name

Kirklees College

About the employer

Kirklees College is situated in the heart of West Yorkshire and boasts seven bespoke centres across the Kirklees region, from two main centres based in Huddersfield and Dewsbury, to specific learning centres in Animal Care, Construction, Engineering, Process Manufacturing, as well as the Pioneer Higher Skills Centre which is dedicated to higher education and higher skills.

Training provider

KIRKLEES COLLEGE

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Apprentice Attendance Administrator