Apprentice Care Navigator & Administrator Advanced Level 3 (A level)

Apprentice Care Navigator & Administrator for a GP Surgery based in Accrington. You will undertake your Level 3 Business Administration qualification. Care-navigate / signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure and deal with requests for private work or death administration appropriately ensuring prompt, accurate and full records are kept and recorded.

General Reception Duties:

• Care-navigate / signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure
• Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner
• Ensure distressed or bereaved patients are dealt with sensitively and appropriately, escalating where required to a Manager or Clinician
• Take messages in an efficient and effective manner from both patients and GPs ensuring responsibility is retained until successfully handed over / recorded / relayed
• Deal with prescription requests / test result enquiries and queries accurately and in a timely manner and in accordance with practice protocol
• Ensure email, postal and hand delivered letters / forms, text messages and other correspondence are dealt with appropriately and in a timely manner
• Ensure prescriptions or other letters are signed for when collected by a representative and ensure any prescriptions or other paperwork not collected by patients are dealt with / cancelled in line with practice protocol
• Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements
• Be aware of and abide by all information governance requirements in respect of data protection and confidentiality
• Regularly check and update noticeboards with patient information, ensuring incorrect or out of date information is removed immediately and information is displayed appropriately and safely
• Talk to patients to try to resolve issues before they become a formal complaint
• Notify Practice Manager of any complaints or concerns from both practice staff and patients. Follow complaints procedure at all times
• Process new patient registrations and promote digital / new services and initiatives at every opportunity
• Book appointments with the clinical team ensuring that patients are being seen by the correct clinician for their needs
• Deal with home visit requests appropriately
• Deal with emergency presentations appropriately
• Ensure that the correct appointments are booked at all times and that patient records are checked to ensure incorrect or missing information or overdue / outstanding appointments are addressed
• Take part in the practice uptake encouragement initiatives with patients which contribute to ‘Quality Outcomes Framework’ and other ‘Quality Framework’ requirements
• Receive visitors and deliveries, ensuring protocol is followed at all times, especially where temperature sensitive items are delivered
• Ensure all staff sign and in and out daily
• Maintain the handover diary to ensure information is passed to others at the start and end of your shift
• Ensure that safeguarding and child protection requirements are maintained, ensuring that an awareness of the policies and procedures in in place as well as reporting any concerns immediately
• Scan, code and file patient information accurately and promptly.
• Undertake electronic document management tasks as required.
• Ensure accurate and timely data input
• Deal with requests for private work or death administration appropriately ensuring prompt, accurate and full records are kept and recorded
• Undertake any other general clerical duties required by the practice

What training will the apprentice take and what qualification will the apprentice get at the end?

Advanced Level 3 Apprenticeship in Business Administration, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

A great opportunity to develop your career with an employer who
supports continuing professional development.

Desired skills and personal qualities

Communication skills, Team working, Initiative

Qualifications

Other Basic Maths, Grade n/a Desired
Other Standard English, Grade n/a Desired

Employer Name

Oswald Medical Centre Ltd

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Business administrator (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.