The role of a customer service advisor is vital to the smooth running of the aftersales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team and co-ordinate utilisation of the workshop.
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer.
Once qualified, the right candidate can progress within the company.
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience
Once qualified you will have a number of transferable skills
You may be expected to work Saturday’s on a rota basis
Off the job training is on a residential basis
GCSE or equivalent English & Maths, Grade C/4 or above Desired
STEVEN EAGELL LIMITED
Retailer (level 2)
To apply for this role and to find out more, please click on the apply button.
Applications may close before the deadline, so please apply early to avoid disappointment.