Apprentice Customer Service Assistant for a house plant delivery services company based in Bolton. You will undertake your Level 2 Standard Customer Service Practitioner qualification. You will be dealing with customer queries via Hubspot as well as other duties.

Answering the phone
Dealing with customer queries via Hubspot
Finding resolutions to customer complaints
Providing tracking details to customers as they need it
Liaising with the courier to redirect parcels, or locate missing parcels
Filing claims via the courier for missing parcels
Processing refunds
Adhering to the companies terms and conditions policies whilst speaking to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate level 2 Apprenticeship in Customer Service including NVQ and functional skills maths and English if required.
Work based learning.

What is the expected career progression after this apprenticeship?

A great opportunity to develop your career with an employer who supports continuing professional development.

Desired skills and personal qualities

Attention to detail, Organisation skills

Things to consider

Monday – Friday 9am – 5pm / 30 minutes lunch break and 2×15 minute breaks AM/PM maximum 35 hours per week

Qualifications

Other Basic Maths, Grade n/a Desired
Other Standard English, Grade n/a Desired

Employer Name

Oxy-Plant Ltd

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Apprentice Customer Service Assistant Intermediate Level 2 (GCSE)