Apprentice Customer Service Assistant – Safeguarding & Assessment Team at Sandwell Children’s Trust

An interesting opportunity to undertake a Level 2 Customer Service Practitioner qualification, whilst providing effective clerical support to the Safeguarding and Assessment Team (SAAT) within Sandwell Children’s Trust (SCT) based at offices in Oldbury.

• Scanning documents & saving them to a child’s file
• Updating the SCT system to maintain child/children & family demographics
• Completing financial tasks on our in-house SBS system
• Monitoring and actioning tasks received via a shared mailbox and working as part of a team
• Arranging meetings on behalf of Social Work staff
• Sending out letters / assessments to families on behalf of Social Work staff
• Answering all incoming telephone calls to SCT, transferring call’s to Social Workers & managers – message taking where necessary
• Effectively communicate with departments, colleagues & visitors from all sources either by phone, email, or via request
• Opening incoming post, scanning & electronically sending it to the relevant Social Worker
• Receiving & actioning requests from Social Workers for printing & posting out of documents

What training will the apprentice take and what qualification will the apprentice get at the end?

At the end you will gain a Level 2 Customer Service Practitioner Qualification. This will include any Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Apprentice Training provided by Sandwell Children’s Trust to include Data Protection and Safeguarding.

What is the expected career progression after this apprenticeship?

This apprenticeship is a fixed term 15-month contract.  However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Confidentiality, Flexibility, Adaptable, Data Protection, Safeguarding

Employer Name

Sandwell Metropolitan Borough Council

About the employer

Sandwell is situated in the heart of the Black Country. In 2020 we were placed in the Top 100 employers nationally for apprentices, making Sandwell a great place to undertake an apprenticeship! Our apprenticeship team Think Sandwell advertise opportunities both in the council and with external employers.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.