Apprentice Generalist Adviser required to work for a local charity and advice agency which covers the whole of St Helens borough. You will be working as part of a team who deliver a full generalist service with casework in debt and benefits.

Main duties & Responsibilities:

Working as part of a team who deliver a full generalist service with casework in debt and benefits
Help to Claim Service and financial support projects
Triage clients to find out what support they need and identify the best way to help them
Deliver advice and information via face-to-face appointments, telephone and digital channels
Provide practical help and assistance for the client where necessary to resolve their issue
Provide reception cover for drop-in sessions and admin cover when necessary such as answering the office telephone enquiry line
Refer internally or to other specialist agencies as appropriate
Maintain detailed case records

Desired skills:

Good communication skills, with the ability to listen attentively in order to understand a person’s issue and respond sensitively by providing advice and guidance which is accurate and in plain English IT-literate, particularly the ability to find relevant information online
Sufficient written ability in order to create case records which describe a client’s situation and the advice given

Desired Personal Qualities:

Empathetic and non-judgemental approach to people, especially those in difficult circumstances and who are often upset
A commitment to on-going learning to develop knowledge and skills in customer service and advice delivery
Friendly and professional manner in both dealing with members of the public and working as part of a team of advisers

Desired Qualifications:

GCSE or equivalent maths & English at Level 5 minimum (certificates will be required)

Future prospects:

You will develop valuable skills and experience of dealing with the public in a busy environment. There is potential for future job progression within our organisation depending on funding opportunities. You will build your knowledge of legal and social welfare issues which could lead to a career in this field with ourselves or similar agencies.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training provided will be mixture of classroom based and on site. Your training advisor will visit your workplace every 3/4 weeks.

Customer service practitioner level 2

What is the expected career progression after this apprenticeship?

You will develop valuable skills and experience of dealing with the public in a busy environment.

Desired skills and personal qualities

Communication skills

Employer Name

St Helens Chamber

About the employer

Citizens Advice St Helens

Training provider

ST HELENS CHAMBER LIMITED

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Apprentice Generalist Adviser Intermediate Level 2 (GCSE)