We are seeking a proactive and detail-oriented individual to join our team as a Business Admin Assistant Apprentice. As a Business Admin Assistant, you will play a crucial role in ensuring the smooth operation of our organisation by performing a wide range of administrative tasks.

Manage and prioritize incoming and outgoing correspondence including:

Emails, letters, and phone calls
Prepare and distribute meeting agendas, minutes, and other relevant materials
Maintain and update company records, databases, and filing systems
Assist with preparing and formatting reports, presentations, and other business documents
Conduct research and compile data to support business decisions and initiatives
Collaborate with internal teams to ensure effective communication and coordination
Handle confidential and sensitive information with utmost discretion and professionalism
Identify areas for process improvement and implement efficient administrative procedures
Serve as the main point of contact for customer inquiries, complaints, and requests via various communication channels
Listen actively to customers, empathize with their concerns, and provide timely and appropriate solutions to ensure customer satisfaction
Resolve customer complaints and escalate complex issues to the appropriate internal teams, tracking their progress and ensuring timely resolution
Provide product information, technical assistance, and guidance to customers, ensuring a clear understanding of our products and services
Maintain accurate customer records and update customer information in the database
Identify opportunities for improvement in products, services, or processes based on customer feedback and collaborate with relevant teams to implement necessary changes

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administration Apprenticeship standard, including Functional Skills in maths and English if required.

This is a work-based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
You will gather learning evidence, journals and off-the-job records using your e-portfolio

At the end of the planned learning period, it will be agreed that you are ready to enter ‘Gateway’ and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

There will be scope for career development and training. We’ll make sure you’re challenged and supported every step of the way with your career development.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative

Qualifications

GCSE or equivalent English, Grade A*/C – 9/4 Essential
GCSE or equivalent Maths, Grade A*/C – 9/4 Essential

Employer Name

D S L GROUP (NOTTM) LTD

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Apprenticeship standard

Business administrator (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Business Administration Apprentice Advanced Level 3 (A level)