S&G Response is looking to hire Operations Apprentices for their team! You will learn and deliver high levels of customer service ensuring a quality service is provided to all. Keeping the data up to date and accurate will be important as well as using phone, email, and letters to communicate to clients in accordance with agreed standards.

The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and a bespoke claims handling system. You will learn and deliver high levels of customer service ensuring a quality service is provided to all. Keeping the data within the systems up to date and accurate will be important as well as using phone, email and letters to communicate to clients in accordance with agreed standards.

Key Accountabilities:

To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers.
Learning to confidently and efficiently represent the initial interface between the customer and the company.
Developing skills to action all inbound communications ensuring that all items are logged correctly to the relevant cases within your team.
Also actioning all outbound communications following the appropriate procedures.
Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process.
To deliver excellent customer service at all times.
To work with the team to achieve the required NPS score.
Achieve monthly KPI targets as communicated by the Team Leader.
Consistently promote the vision and values of the company through the provision of the highest level of customer service.
To ensure personal compliance with the S and G policies and procedures.

All previous apprentices have been offered roles on completion of their apprenticeship and have continued to develop their careers with some reaching Team Leader and Manager level.

What training will the apprentice take and what qualification will the apprentice get at the end?

As part of the role, you will study towards the Business Administration level 3 apprenticeship qualification which includes:

Level 2 Functional Skills in maths and English (if not already achieved)
End-Point Assessment (EPA)
Training provided by the employer and online with The Apprentice Academy
1 to 1 coaching with experienced coach

What is the expected career progression after this apprenticeship?

Progression within the role upon completion.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Analytical skills, Team working

Employer Name

S & G RESPONSE LTD

About the employer

S&G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators in relation to road traffic accidents.

They have an excellent reputation for outstanding service and have grown substantially over the last few years. A very entrepreneurial and dynamic environment and the Board and Management team are studiously focused on delivering growth for the long-term by continually investing in their people, culture and infrastructure.

Have a workforce of just over 120 and have a clear purpose and vision to strategically deliver ambitious growth over the next 3 years. To achieve this, they require everyone to follow their values and be passionate for the journey ahead.

Training provider

THE APPRENTICE ACADEMY LIMITED

Apprenticeship standard

Business administrator (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Business Administration Apprentice (Operations Team) Advanced Level 3 (A level)