Business Administration / Customer Service Apprenticeship Intermediate Level 2 (GCSE)

Apprentice Business Administration position working front of house meeting and greeting customers, answering telephone calls and completing general admin duties. Additional roll development to progress into tasks including purchasing, accounts ledger and supporting multiple roles in the office as and when needed.

Apprentice Business Administration position working front of house meeting and greeting customers, answering telephone calls and completing general admin duties. 

Additional roll development to progress into tasks including purchasing, accounts ledger and supporting multiple roles in the office as and when needed.

Tasks and Responsibilities include:

• Telephone reception
• Filing and general admin
• Effective communication with customers and company employees
• Accounts ledger duties
• Purchasing and goods inwards
• Processing customer enquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

• Level 2 Customer Service Practitioner Apprenticeship Standard
• Maths and English Functional Skills if required – if not required,
• Maths and English upskill will still be provided but you do not need to sit an exam
• Preparation for End Point Assessment

What is the expected career progression after this apprenticeship?

Progression onto purchasing and accounts positions within the business.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Initiative

Qualifications

GCSE or equivalent English, Grade 4 / C and above Essential
GCSE or equivalent Maths, Grade 4 / C and above Essential

Employer Name

4AUTOMATION LTD

Training provider

EAST DURHAM COLLEGE

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.