Business Support Apprentice Advanced Level 3 (A level)

Worcestershire County Council are offering two apprenticeship opportunities within the Worcestershire Pension Fund and are looking for enthusiastic people to join our Governance and Engagement team. You will provide a range of administrative/customer care duties providing high quality support to a team, service or the public.

This role will be crucial to the smooth running of the team/service and will need to be adaptable and flexible to respond quickly and effectively to changing priorities. You will be reliable, enthusiastic and have a passion for delivering great customer service and high-quality business administration. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills along with a positive attitude.

You will undertake a comprehensive range of administrative duties with a regard to sensitivity and confidentiality.

This may include:

• Minute taking
• Collating, presenting and dissemination of data/info
• Maintaining filing systems
• Organising meetings
• Enquiries coming into the service (signposting where necessary)
• Production of materials
• General financial duties

You will contribute to maintaining effective administrative support services to ensure the service runs smoothly. You will liaise and communicate with a range of internal and external contacts including members of the public and other key partners and stakeholders.

Independence and initiative will be required to react to changing priorities and work circumstances with scope for solving day to day problems. You will use spreadsheets and databases, providing reports and statistics as and when required.

You will maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities as required by the apprenticeship standards.

Knowledge, Skills and Abilities:

It is essential that the post holder has:

• An understanding of administrative duties
• An understanding of providing services within a customer focused environment
• Good ICT skills including knowledge of Microsoft Office. May also include website/social media maintenance
• Ability to plan and organise work to produce a high level of output to quality standards
• Ability to learn to communicate with people at all levels, internally and externally confidently, sensitively and diplomatically
• Ability to deal with tasks with regard to confidentiality
• Strong personal and inter-personal skills and the ability to develop and maintain effective partnership working

Additional information:

It is essential that the post holder has:

• Commitment to equality of opportunity, anti-discriminatory and anti-oppressive practices
• Integrity and respect for confidentiality
• Commitment to the pensions administration business plan and ways of working

What training will the apprentice take and what qualification will the apprentice get at the end?

• You will gain a level 3 qualification in business administration
• Training will be based at County Hall, Spetchley Road, Worcester, WR5 2NP
• Training will be one day a week

What is the expected career progression after this apprenticeship?

• Once the successful applicant has finished their apprenticeship, they will have the opportunity to progress onto a possible permanent job role within the company

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Things to consider

If you are a care leaver and you meet the minimum essential qualification criteria, you will be guaranteed an interview. Please indicate that you are a care leaver on your application. Applications with business or administration qualifications at level 3 or above will NOT be considered as this will be counted as overqualified for the position.

Qualifications

GCSE or equivalent English Language, Grade 4 – 9 (C – A*) Essential
GCSE or equivalent Mathematics, Grade 4 – 9 (C – A*) Essential
GCSE or equivalent ICT, Grade 4 – 9 (C – A*) Desired

Employer Name

Worcestershire County Council

Training provider

WORCESTERSHIRE COUNTY COUNCIL

Apprenticeship standard

Business administrator (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.