Call Centre Advisor Apprentice

To stimulate the generation of leads for Distance Learning and Apprenticeship. The job holder will agree and fulfil the recruitment and Key account managers Key Performance Indicators (KPIs) to ensure that college targets for apprenticeship recruitment are achieved.

The persons appointed will be required to work flexibly within a team environment and will be allocated a range of duties and responsibilities. 

The post holders will work closely with Directorate and other College staff and will be allocated a range of duties. The duties allocated may be varied or changed by the line manager dependent on the needs of the service.

• Calling a combination of existing customers (leads, prospects, and customers) reaching out to prospects using a mixed media approach including email, LinkedIn, technology platforms, databases, and cold calling
• Call to re-engage lapsed customers
• Meet agreed outbound call targets to employers and support the Key account managers to convert leads in line with required targets
• Fact-finding and establishing the key stakeholders and decision-makers within an organisation
• Profiling customer records and updating the CRM in order to support marketing criteria
• Data cleansing as and when required
• Accurate data entry to CRM
• Ability to build credible relationships and establish trust and rapport with employers
• Understand effective opening, closing, and qualification
• Inviting existing customers and prospects to events and support various marketing campaigns
• Booking appointments for the Key account managers (scheduling calls and meetings)
• Work alongside the Key Account Managers and Marketing team to create campaigns
• Establish new cross/up-sell opportunities to pass to Key Account Managers
• Meet and exceed agreed activity targets and key performance indicators

What training will the apprentice take and what qualification will the apprentice get at the end?

On programme Training:

• Level 3 Business Administrator Apprenticeship Standard
• Level 2 Functional Skills in maths and English
• Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

• Knowledge Training Test
• Skills Test
• Oral Questioning – underpinned by portfolio

What is the expected career progression after this apprenticeship?

• Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Employer Name

Bromley College of Further and Higher Education

About the employer

London South East Colleges is an award-winning further education college with eight campuses across south east London.
We know that education has a hugely positive impact on people’s lives and are passionate about helping you to realise your potential. We are determined to make a difference to our local communities by providing high quality teaching and learning.

Training provider

LONDON SOUTH EAST COLLEGES

Apprenticeship standard

Business administrator (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.