Sales, marketing and procurement

customer service apprentice Intermediate Level 2 (GCSE)

We are recruiting Customer Service Apprentice to work in the office. This is a great opportunity for enthusiastic, friendly and committed individuals who would like to gain valuable customer service experience. You must be able and willing to speak to customers over the phone in a clear, well spoken and friendly manner.

  • Dealing with customer queries and transferring customers to the correct advisor
  • Dealing with student, learners and employers
  • Building relationships with the team
  • Understanding the business and the products available to customers
  • Supporting the sales team with general administration

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful candidates will complete a fully structured appreticeship training programme in customer service practitioner at Level 2
  • This will involve regular workplace visits from a dedicated trainer, off the job training and development on the job through mentoring and coaching
  • Full training will be provided by the employer in conjunction with the training college in Chatham or via remote learning -zoom
  • Functional Skills may be required
  • On achievement of the appreticeship you may, progress to a permanent job role

What is the expected career progression after this apprenticeship?

  • On succesful achievement of the apprenticeship you may, progress to a permanent job role

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Presentation skills, Administrative skills

Qualifications

GCSE or equivalent English, Grade minimum of 5 Desired

Employer Name

LEARNING AND DEVELOPMENT BUREAU LTD

Training provider

LEARNING AND DEVELOPMENT BUREAU LTD

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Overview