Customer Service Apprenticeship

This role is a fantastic opportunity for learning and development in several areas covering the whole business at MCP Fixings. The successful candidate will be exposed to many day-to-day activities, with an emphasis placed on gaining product knowledge and developing their sales experience.

MCP Fixings is searching for a quality candidate to become our Internal Customer Service Apprentice.  This person will gain experience covering many areas of the business.  They will be trained on the products which we sell and learn about many areas of the business. 

The apprentice will:

• Develop their sales technique
• Deal with customers on the telephone
• Placing orders and increasing sales. 
• They will learn about stock and warehouse management
• Spend time on our trade counter
• Learn how to merchandise a shop and process sales
• The apprentice will spend time learning from our internal sales department and General Manager. 
• A successful apprentice will have the opportunity to graduate to a full-time role in a specialist area (such as sales/store management etc) once their apprenticeship is complete.

What training will the apprentice take and what qualification will the apprentice get at the end?

Link to the Level 2 Customer Service: 

https://www.wigan-leigh.ac.uk/courses/business/customer-service-practitioner-apprenticeship

What is the expected career progression after this apprenticeship?

Store Management, Internal Account Manager, External Account Manager, Marketing

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Initiative

Employer Name

MCP FIXINGS LIMITED

About the employer

MCP Fixings Limited is a part of the Miers Group of companies. We supply a range of construction and engineering products to the industry – specialising in fixings and fasteners. We have a trade counter alongside an internal and external sales team. Under new management in 2022, MCP Fixings aims to grow massively over the next 3 years with a clear plan in place to succeed.

Training provider

WIGAN AND LEIGH COLLEGE

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.