Customer Service & Office Administrator Apprentice Intermediate Level 2 (GCSE)

We are looking for a dynamic individual to fulfil a variety of roles. The successful candidate will assist in the organisation and delivery of art activities in schools and community settings, as well as providing office support and customer service for our extended network of Creative Practitioners providing instrument tuition in schools.

Duties will include:

• Making and receiving telephone calls – speaking with contacts within schools and community settings
• Handling general customer enquiries by phone and email
• Sending and replying to emails to customers and colleagues
• Sending text messages where required to customers
• Preparing materials for art workshops
• Assisting with the preparation of timetables for music tuition in schools
• Assisting with the preparation of materials for the after-school activities
• Other general administrative and customer service duties as required to support the team

The Person:

• Well-organised
• Can work well as part of a team as well as independently
• Positive and professional
• Punctual
• Willing and keen to learn
• Motivated

What training will the apprentice take and what qualification will the apprentice get at the end?

• The successful candidate will study a Customer Service Practitioner Level 2 Apprenticeship Standard
• This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace

What is the expected career progression after this apprenticeship?

• Possible progression opportunities for the right candidate following the Apprenticeship

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Patience

Qualifications

GCSE or equivalent Maths And English, Grade 4 Desired

Employer Name

LINK LEARNING LTD

Training provider

MEADOWHALL TRAINING LIMITED

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.