Customer Service Specialist Level 3 Apprenticeship

This is an excellent opportunity for someone that wants to gain customer service experience and experience within an office environment. You will gain a Level 3 qualification as a Customer Service Specialist.

• You will be a key member of the service delivery team reporting to the service delivery manager, this department is responsible for the fulfilment of all orders including new installations, de and re installations and service calls
• Responsible for calling customers to schedule new vehicle installations and service calls for our UK field-based service engineers
• You will work closely with internal customers’ sales and technical support departments to ensure that all installations and service calls are completed within SLA
• Respond to customer email queries
• Working to complete month end reporting
• Organising and processing engineer stock

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service Specialist Level 3 Standard.

Delivered one to one in the workplace.

What is the expected career progression after this apprenticeship?

Full-time position could be available for the right candidate. Cross-training in other departments within the company is available.

Desired skills and personal qualities

Organisation skills, Customer care skills, MS Office skills

Employer Name

CMS SUPATRAK LTD

About the employer

Strive to deliver best in class telemetry solutions whilst helping our customers to reduce costs, stay compliant, increase efficiency and minimise their environmental impact

Training provider

NEW COLLEGE SWINDON

Apprenticeship standard

Customer service specialist (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.