Customer Services Apprentice Intermediate Level 2 (GCSE) NEW

Working on the retail counter on the shop floor of our Plumbing and Electrical Wholesale premises, you will be the point of contact for new and existing clients. Your responsibility will be to deliver prompt and quality customer service, increasing effectiveness within the organisation and maintaining up-to-date records on the business database.

Duties would include: 

• To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries 
• Familiarising yourself with our products
• Take ownership and responsibility when handling primarily face-to-face customer enquiries and other communication mediums, investigating and responding to queries and calls proactively and efficiently 
• Contacting clients to retrieve any required information and to answer any queries they may have 
• Maintaining up-to-date records on the business database 
• Dealing with confidential information 
• Scanning of documents 
• Processing of emails 
• Answering telephones 

What training will the apprentice take and what qualification will the apprentice get at the end?

• Training will be at Doncaster College where you will access a wide range of facilities on offer. 
• Day release  
• You will undertake The Level 2 Customer Service Practitioner apprenticeship standard.  

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

• You will undertake Functional Skills for English and/or maths if needed  
• You will undertake both on and off the training by a team of industry qualified professionals to give you the best skills, knowledge, and experience 

What is the expected career progression after this apprenticeship?

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness

Things to consider

You must be able to travel to and from work and college.

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Please be aware that this is predominately a male working environment dealing with mostly male contractors.

Qualifications

GCSE or equivalent English and Math, Grade C/4 and above Desired

Employer Name

GREEN BROS LTD

Training provider

DN COLLEGES GROUP

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.