Sales, marketing and procurement

Customer Services Assistant Apprentice Intermediate Level 2 (GCSE)

To provide administrative support to the branch, adhering to branch procedures, achieving optimum branch efficiency, ensuring the protection of business assets and reporting any variances to the Branch Manager/Director to instigate corrective action. Working effectively with other branch staff and providing excellent customer service

KEY RESPONSIBILITIES

  • Dealing with telephone calls both internally and with external customers and suppliers
  • Dealing with incoming post and emails
  • Order processing
  • Ensuring all branch staff adhere to procedures within their individual role
  • Look for variances in day end reports
  • Petty cash control
  • General branch filing
  • Resolve supplier queries
  • Resolve customer queries
  • General administrative support

KEY PERFORMANCE INDICATORS:

  • Attendance and timekeeping
  • Flexibility
  • Accuracy
  • Any variances to be reported to Branch Manager/Director in a timely manner

SCOPE OF THE JOB:

  • Responsible for office equipment, IT systems and petty cash in carrying out the routine administrative duties of the branch. The jobholder is responsible for bringing to the attention of the Branch Manager/Director any information which indicates that the assets and procedures within the branch may be at risk. The jobholder is expected to work within the daily, weekly, monthly and annual routines of the branch following guidelines set by the Branch Manager/Director and will be required to identify and implement process improvements in the course of their work as appropriate

REPORTING RELATIONSHIPS:

Work is generated through Branch Manager/Director by regular branch procedures. The jobholder is likely to come into contact with other branch staff, customers, suppliers and other company head office staff and management. The jobholder is expected to use their discretion in alerting the Branch Manager/Director of any variances in branch activities

KNOWLEDGE REQUIREMENTS:

Good level of basic education in Maths English. Basic knowledge of products sold by the branch. Able to use basic IT packages and branch IT and administration systems

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Customer Service Practitioner level 2. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Functional Skills in English and maths if required.

What is the expected career progression after this apprenticeship?

Possible progression or permanent role for the right person.

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Number skills, Organisation skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English and Maths, Grade 4 Desired

Employer Name

GALAXY INSULATION AND DRY LINING LIMITED

Training provider

MEADOWHALL TRAINING LIMITED

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

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