We are a supportive company looking for an apprentice to join our team. We are growing rapidly, and are looking for someone to join us and help continue our growth. You will be exposed to a wide variety of systems and will gain a good grounding in commercial IT, there will be opportunities to grow and make a positive difference to the company. You will be acting as 1st line support to our customers.

You will need to:

Log the request
Identify the issue
Assess the urgency
Clarify any information given by the customer
Identify the level of support required
Then either deal with the request yourself or pass it to a higher level

You will work closely with the business owner who will provide all the knowledge required to perform the tasks. Your feedback will help develop systems, we are looking to constantly improve the customer experience.

When not handling support tickets there will be a variety of tasks assisting with ongoing IT projects.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Training will be delivered in block weeks at the escalla academy in Crewe, this will include:

Approaches to backup and storage solutions
Technical documentation and its interpretation
Principles of root cause problem solving using fault diagnostics for troubleshooting
Key principles of security, including access and encryption
Fundamental principles of operating systems, hardware system architectures and devices
Principles of OSI layers
Principles of cloud and network architecture (including Wi-Fi)
Principles of DNS/DHCP
Principles of LANs and WANs
Approaches to virtualisation of servers, applications, and networks
Principles of API’s and Web Services
Principles of digital test and diagnostic equipment usage
Basic principles of VPN and Remote Access Security, for example, transmission technologies

What is the expected career progression after this apprenticeship?

To remain and grow with the family business

Desired skills and personal qualities

Customer care skills, Problem solving skills, Technical IT knowledge, PC Building experience, Basic office software skills, Confident, Enthusiastic, Self motivated, Keen to learn

Qualifications

GCSE or equivalent English, Grade 4 Essential
GCSE or equivalent Maths, Grade 4 Essential

Employer Name

VALUE STREAM IMPACT LIMITED

Training provider

ESCALLA TS LTD

Apprenticeship standard

Information communications technician (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

ICT Apprentice Advanced Level 3 (A level)