You will work under the direction of a Senior IT Engineer and the main contacts for this role are Head of IT Services, members of the IT Services Team, Headteachers, nominated IT lead in each school, SLT at each school, teaching staff, other support staff, students, and external technical support services.

Being responsible for maintaining local IT infrastructure and supporting all aspects of teaching and learning, operational requirements, and administrative support, across each school and the Trust
Working alongside the IT Services Team in the provision and management of a comprehensive and responsive technical support service for local IT services and facilities by assisting users, overseeing the administration of accounts, and managing associated equipment
Supporting the development of technology for teaching, learning, communication, and administrative functions
Working collaboratively with all staff and parents/carers to support student well-being and promote the values of the Trust and each school
Assisting the IT Services Team to provide IT support to assigned sites across the Prospere Learning Trust
Under the direction of an IT Engineer/Service Manager, supporting the installation, maintenance, availability and security of the school’s network, hardware, and software
To monitor and respond to all tickets which are logged via the helpdesk across relevant sites. Initially resolving tickets with guidance from the IT Engineer but ultimately progressing to working independently and escalating only more complex tickets to the IT Services Team
To ensure classroom IT is maintained and ready to be used. This includes projector maintenance/configuration, interactive whiteboard connectivity and audio
To manage and assist as necessary in the setup of audio-visual equipment, as needed in assemblies, school performances, etc.
To demonstrate and/or set up IT, media equipment and facilities as required by the school
Maintenance of staff devices, ensuring both software and hardware are working so lessons can be delivered
Maintenance of student devices. This will require termly checks on the iPad/laptop trolleys and IT suites to ensure they fully function for students to use
Ownership and maintenance of key day to day services, including but not limited to managed print hardware paper/toner stocks and fault fixes and software PaperCut, access control Inventry/Synel, WiFi guest access, CCTV systems, telephone systems
Managing and monitoring the schools e-safety/filtering software Impero, LanSchool, Smoothwall, including checking and adding/removing websites from relevant staff/student filters
Ensuring new and existing accounts are working within the school’s local network
Being able to re-image any device using the school’s reimaging solution
Arranging the collection and delivery of repairable items
Keeping an accurate and up to date asset register and arranging for disposal of equipment as per WEEE and school procedures/policies
To support the staff in low level training which will help their knowledge and use of IT within the school, including Cloud services such as Office 365 and Google Classroom
To act accordingly and respond quickly to any abuse to the IT infrastructure
Providing cover/additional support at non-primary locations within the Trust as directed by the Head of IT Services
To participate in training and other learning activities and performance development as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Desired skills and personal qualities

Customer care skills, Problem solving skills, Analytical skills, Team working, Microsoft Windows, Apple client, Microsoft Office, Ability to prioritise workload, To communicate effectively, Enthusiastic and motivated, Excellent interpersonal skills, Adapt to changing workloads

Employer Name

PROSPERE LEARNING TRUST

About the employer

Prospere Learning Trust was formed in September 2017 through the merger of two multi academy trusts. We currently employ over 900 staff and we believe that our staff play a vital role in achieving our vision. Great schools thrive because of the great people in them. The Trust currently comprises of 8 schools, including 4 mainstream high schools and 4 special needs schools (both primary and secondary) with further schools anticipated across Greater Manchester. With ambitious plans for growth and supporting academies to become the best they can be, every child is provided with the opportunity to develop the skills to be confident and successful.

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

IT Engineer Apprentice (Prospere Learning Trust)