IT Support Apprentice Level 3 Advanced Level 3 (A level)

A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including device
configuration, customer and IT support.

• Offering both a prompt response and a proactive resolution to all support issues within the SLA
• Answering customer support calls in a timely, clear and professional manner
• Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
• Promptly escalate more complex issues to second line technical team
• Support our engineers on setting up the network within the device during installation
• Configure network details on devices (set up IP address, gateway, port forwarding etc.)
• Configure new devices to SQL database on our server
• As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 ICT qualification

All training is undertaken online, through a combination of self-paced eLearning and live online classes

What is the expected career progression after this apprenticeship?

When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (eg. Level 4-6) or to progress into full time employment.

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Foreign language advantageous, Fluent in English

Things to consider

No remote work option available

Qualifications

GCSE or equivalent Maths & English, Grade C/4 Desired

Employer Name

FOOTFALLCAM UK LTD

Training provider

E-CAREERS EDUCATION LIMITED

Apprenticeship standard

Information communications technician (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.