Under the reasonable direction of the Trust IT Manager, carry out the professional duties in line with the job profile and in particular to provide general 1st line technical support to staff and pupils across trust schools, including preparation, and routine maintenance of resources/equipment.

Support for the Curriculum:

Perform routine fault repairs of software and hardware
Perform network fault-finding and diagnosis as required
Install new software and peripherals as required
Install and maintain software and hardware as required
Manage and maintain adequate stock levels of consumables
Help teaching and support staff with advice regarding software and hardware as required
Timely and accurate preparation and use of specialist equipment / resources / materials as required by staff / curriculum etc.
Maintain accurate records as requested
Liaise with third-party support providers as appropriate
Investigate and research new technologies, hardware and software and assist in implementation
Deliver training to teaching and support staff in the use of school systems
Aid students’ learning by assisting teachers with technology projects in the classroom, and working with small groups of students when required
Be involved with infrastructure projects during the school holidays, at sites across the Trust
Participate in training and other learning activities as required

Customer Care:

To continually review, develop and improve systems, processes and services in support of the Trust’s pursuit of excellence in service delivery. To recognise the value of it’s people as a resource

Develop oneself and others:

To make every effort to access development opportunities and ensure you spend time with your manager identifying your development needs through your personal development plan.
To be ready to share learning with others

Valuing Diversity:

To accept everyone has a right to his or her distinct identity. To treat everyone with dignity and respect, and to ensure that what all our customers tell us is valued by reporting it back to the organisation. To be responsible for promoting and participating in the achievement of the departmental valuing diversity action plan

Generic Requirements:

It is a requirement of all posts within the Trust that Health and Safety requirements are upheld in the performance of all duties
All employees of the Trust are required to uphold the Equality and Diversity Policy and the Trust’s Code of Conduct
All staff will ensure that they are aware of and work within the requirements of all Keeping Children Safe in Education policies, seeking clarity from a member of Senior Leadership if necessary
All staff are expected to uphold all EFAT HR related policies

Skills and Abilities

An evident interest in IT as a subject
Strong communication and team working skills
Studied IT related subjects previously
Good IT skills – knowledge of Microsoft office programs / operating systems
Ideally able to demonstrate a strong work ethic e.g. through part time employment, voluntary activities
Self-motivated with an interested in personal learning and development

Attitudes and Approaches

A reflective practitioner with a desire for continuous improvement
Committed to high standards
Possess energy and enthusiasm
Willing to learn from and with others in the development of good practice
Have a good sense of humour
Resilience
Willing to try out new ideas
Ambitious – can see an opportunity to make an impact and develop own self.

What training will the apprentice take and what qualification will the apprentice get at the end?

Programme: L3 Information Communications Technician – Support Technician pathway

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

What is the expected career progression after this apprenticeship?

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working, Initiative, Evident interest in IT, Strong work ethic, Self-motivated

Employer Name

ESSA FOUNDATION ACADEMIES TRUST

About the employer

The Essa Foundation Academies Trust is a charitable company established to set up and run academies and free schools in Bolton and further afield and provide recreational and leisure facilities in the interest of social welfare. The Trust is funded and regulated by the Department of Education. Academies and free schools are independent state funded schools.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Apprenticeship standard

Information communications technician (level 3)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

L3 ICT Support Technician Apprentice – EFA Trust – Bolton, BL3 3HH