Immediate start. To learn all aspects of the sales support and operations administrative roles. This includes but is not limited to supporting the day to day running of the Sales Support and Operations office, aiding canvassers, area managers and charities by the effective performance of the department whilst remaining calm under pressure.

Learn all aspects of sales and operations detailed below but not limited to:

Registration of canvassers including recording of price per deal, target rate and cancellation rate and population of the compliance system on the MI system, and managing documentation in relation to registration. The process also requires new starter kit to be assembled and distributed
Store management – this involves recording all store bookings accurately on the MI system and ensuring that the charities are informed daily of any ad hoc changes, also producing weekly pdf files for each of the charities in line with current fundraising regulator guidelines. This also entails distributing store approach letters as required and maintaining the information contained in these letters to represent the most up to date data
Management of stock and uniform inventory, stock control and distribution – this involves the entirety of the process from ordering stock from approved suppliers ensuring all designs are correct, ensure all display equipment is on the Asset Register
Compliance Management Support – working closely with Compliance and Client Relationship Manager to ensure that the MI System is complete with all required compliance documentation and the chasing up of missing information. This requires accurate recording of all information for each canvasser
Weekly recording of Police Areas for canvassing, accurately recording areas under the correct charity/police area for full compliance reasons
Posting out of parcels, via Royal Mail or Interparcel and dealing with queries in relation to the parcels from recipients, monitoring and adding amounts to Interparcel and franking machine as required
Responsible for the ordering and management of stationery
Offer administrative support to all area managers, and provide support to Head of Operations where required
Identify opportunities to streamline and improve efficiency in existing procedures
Manage telephone calls to 03335775707 numbers and emails to office@towerlotteries.co.uk, registration@towerlotteries.co.uk, stores@towerlotteries.co.uk with canvasser, customer and charity enquiries
Provide cover, when required, to Head of Operations during holidays, sickness, meetings and busy periods
Maintenance of bond procedures. Ensuring bonds are applied and refunded as required for tablets and display equipment
Maintenance of PO spreadsheet ensuring PO numbers are issued and recorded accurately for Finance use
Systems and IT, Governance
Working knowledge of all Tower systems – Tower Solutions, Ideal Host, Send Pro
Understanding of basics of lottery law to advise canvassers in field
Ability to maintain and manage tablet hardware offering an IT support role on tablet equipment for sales force
Maintain Ideal Host portal ensuring tablets are assigned correctly to each canvasser, canvasser records are disabled once canvassers leave Tower, send memos, remove sign ups etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner level 2 apprenticeship standard.

This qualification requires college attendance one day a month.

What is the expected career progression after this apprenticeship?

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental

Employer Name

TOWER LOTTERY PARTNERSHIP LTD

About the employer

At Tower Lottery Partnership we believe we are the complete lottery company. From lottery player acquisition to a fully managed lottery service. We are licenced by the Gambling Commission as an External Lottery Manager.
Tower Lottery Partnership is headed up by owner Julian Naylor and a dedicated team of lottery professionals
A significant part of our core business is acquired through our long standing agreements with air ambulance charities throughout the UK. The company has recruited lottery players for these organisations since 2008 with North West Air Ambulance and Derbyshire, Leicestershire and Rutland Air Ambulance being our first clients. We now work with a further 12 air ambulance charities and manage 6 of these lotteries in their entirety. Tower have recruited over 1,500,000 lottery players and through continued membership of their local air ambulance lottery, over £50m was raised in 2018 alone. This money is used directly to fund the lifesaving helicopters that fly to help people in their hour of need, ensuring the best possible care is provided. It is a truly astonishing amount of money and all the staff and fundraisers are proud of the part they play in helping generate such vital funds.

Training provider

BURY COLLEGE

Apprenticeship standard

Customer service practitioner (level 2)

How to apply?

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

Office apprentice