You will be trained to work in a dynamic role either in the Contact Centre or Police Control Room, providing assistance and reassurance to the general public. This is a challenging, fast-paced role which is very rewarding and reliant on great team working.
Additional information for Police Controller Role:
The apprenticeship takes approximately 15 months to achieve (including the End Point Assessment). Once complete, you will receive a Level 3 Apprenticeship in Emergency Service Contact Handling.
During the apprenticeship you will receive structured on and off the job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.
The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing.
The development is delivered in blocks of learning. The first 5 weeks of training will be based at Netley or Southampton and will be classroom based, from 0900-1700 each day.
Phase One: Initial Training (5 weeks)
This covers your induction to the apprenticeship and Hampshire Constabulary as well as the following:
Phase Two: Tutor Unit (6 weeks)
The Tutor Unit consists of several team members who have undergone our in-house tutors’ course. They are experienced staff, who will supervise you in your first few weeks, giving you direct support and feedback on your performance, until you are confident to take calls on your own. They will be close at hand if you should take a call that you are not comfortable with or require advice.
Phase 3: Line Manager
You will continue to develop in the role of an independent call taker with the help, support and guidance from your allocated tutor and Line Manager. You will have regular meetings with them so your progress can be monitored, and targets set.
Additional Radio Based Training will be given to those who are training to be Police Controllers. This will include the following:
This course will be followed by further guided support until you and your tutor feel you are able to work independently.
You will have the opportunity to be part of a large organisation with all the potential opportunity for development and progression that can bring. Many police officers start off life in other operational police roles, which can provide vital experience that gives them an edge over other applicants. Once qualified you could look to become a tutor, an Acting Supervisor or Supervisor
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience
Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities; providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the Hampshire family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It is a unique and rewarding career. A career worth living.
THE CHIEF CONSTABLE OF HAMPSHIRE
Emergency service contact handling (level 3)
To apply for this role and to find out more, please click on the apply button.
Applications may close before the deadline, so please apply early to avoid disappointment.